WorldLink Communications Ltd.
Position: Assistant Manager – Enterprise Technical Operations
Location: Kantipath
Vacancy: 1
Department: Enterprise
Deadline: 30 November 2025
WorldLink Communications—Nepal’s leading internet and enterprise solutions provider—is hiring an experienced Assistant Manager for Enterprise Technical Operations. This is a high-impact role suitable for candidates seeking career growth in telecommunications, network management, and enterprise technical support.
🔧 Key Skills & Responsibilities
✔ Lead & Manage Technical Teams
- Build and guide high-performing technical support and field operations teams.
- Mentor supervisors to ensure SOP compliance, technical excellence, and customer-centric service.
✔ Handle Critical Technical Escalations
- Resolve complex issues related to:
- Routing Protocols, VLANs
- GPON & Active Fiber
- Enterprise Networking & Enterprise Wi-Fi
- Ensure minimal downtime for enterprise-level clients.
✔ Customer Communication & Escalation Handling
- Interact directly with enterprise customers during priority incidents.
- Provide timely technical updates and resolution support.
✔ Process Optimization & Automation
- Improve SOPs and implement automation in ticketing workflows.
- Ensure SLA compliance through streamlined operations.
✔ KPI Analysis & Reporting
- Use ticketing and performance analytics tools to track operational KPIs.
- Prepare and present performance reports to senior leadership.
✔ Cross-Functional Collaboration
- Work closely with Support, Sales, Field Teams, NOC, Systems, and Logistics.
- Coordinate with external partners to enhance enterprise service quality.
✔ Training & Development
- Conduct regular training on technical skills, communication, and operational best practices.
- Stay updated on telecom and networking trends to boost team capability.
🎓 Qualifications & Requirements
- Bachelor’s degree in IT, Computer Science, Management, or related fields (MBA preferred).
- Minimum 6+ years of experience in technical operations or support management in the ISP/telecom sector.
- Proven experience in leading multi-disciplinary teams under high-pressure conditions.
- Strong understanding of internet technologies, enterprise networking, and telecom systems.
- Exceptional leadership, analytical, and problem-solving skills.
- Ability to manage multiple priorities while maintaining high service quality standards for enterprise clients.