Vianet Communication Vacancy 2026 for Training and Development Officer
Vianet Communication Ltd. announces a new job vacancy for the position of Training and Development Officer – CSSD in Nepal. Eligible and interested candidates with a bachelor’s degree in IT, Business Administration, Human Resource Management, or a related field are encouraged to apply.
This is a full-time employment opportunity for candidates with experience in employee training, staff development, call center operations, and customer service quality management.
If you are looking for training and development jobs in Nepal, this could be a suitable career opportunity.
Job Overview
| Details | Information |
|---|---|
| Organization | Vianet Communication Ltd. |
| Position | Training and Development Officer – CSSD |
| Job Category | Training & Development / Human Resources |
| Job Location | Nepal |
| No. of Vacancies | 1 |
| Employment Type | Full-Time |
| Qualification | Bachelor’s Degree |
| Experience | Relevant Training & Development Experience |
| Application Deadline | November 22, 2026 |
Qualification and Experience
Candidates applying for the Training and Development Officer position must meet the following requirements:
- Bachelor’s degree in Information Technology (IT), Business Administration, Human Resource Management, or a related field.
- Proven experience in a training and development role.
- Experience in a call center environment will be an advantage.
Required Skills and Competencies
Applicants should have the following skills and competencies:
- Ability to conduct engaging training sessions for new and existing employees.
- Skills in developing structured training programs, materials, and presentations.
- Excellent verbal and written communication skills.
- Ability to guide and support employees throughout their learning journey.
- Ability to evaluate training effectiveness and identify skill gaps.
- Strong reporting, monitoring, and progress-tracking skills.
- Ability to assess employee performance and recommend suitable training programs.
- Ability to motivate trainees and encourage active participation.
- Knowledge of improving training methods and learning efficiency.
- Ability to maintain confidentiality of sensitive employee performance information.
Job Description and Responsibilities
The selected candidate will be responsible for employee training, development, customer service quality, and performance improvement.
1. Training Material Development: Develop and maintain training manuals, presentations, e-learning modules, FAQs, and learning resources for different call center departments.
2. Training Content Updates: Regularly update training materials according to product changes, company policies, customer feedback, and industry best practices.
3. New Employee Onboarding: Conduct structured onboarding programs covering company policies, products, tools, processes, and job responsibilities.
4. Training Delivery: Organize interactive training sessions using practical demonstrations, role-playing, simulations, and hands-on exercises.
5. Post-Training Monitoring: Monitor newly recruited agents during their first month, evaluate their performance, and provide regular coaching and guidance.
6. Quality Assessment: Evaluate calls, emails, tickets, and chat interactions to measure customer service quality and identify areas for improvement.
7. Employee Coaching and Development: Conduct daily coaching, refresher training, and skill development sessions based on individual and team requirements.
8. Training Progress Tracking: Maintain employee training records, attendance, assessment results, and performance reports.
9. Coordination and Collaboration: Coordinate with team leaders, supervisors, and other departments to identify training requirements and achieve business objectives.
10. Training Innovation: Research and implement modern training tools, Learning Management Systems (LMS), digital learning methods, and innovative training approaches.
11. Reporting and Continuous Improvement: Prepare training reports for management, identify employee performance gaps, evaluate training effectiveness, and recommend improvements.
Why Apply for Vianet Communication Jobs?
Working at Vianet Communication Ltd. offers an opportunity to develop professional experience in employee training, human resource development, customer service operations, and organizational learning.
This position is particularly relevant for candidates interested in:
- Human Resource Management Jobs in Nepal
- Training and Development Jobs
- Customer Service and Call Center Jobs
- Corporate Training Careers
- Employee Learning and Development
Salary and Benefits
The official salary and benefits for this position have not been specified in the provided vacancy announcement.
Candidates should confirm the salary, allowances, and other employment benefits directly with Vianet Communication Ltd. during the recruitment process.
How to Apply for Vianet Communication Vacancy 2026?
Interested and qualified candidates should apply through the official recruitment channel of Vianet Communication Ltd.
Applicants are advised to submit their applications before the deadline and ensure that their educational qualifications and relevant work experience are clearly mentioned.
Application Deadline: November 22, 2026
For further information and application details, visit the official website of Vianet Communication Ltd.
Conclusion
The Vianet Communication Training and Development Officer vacancy 2026 is a valuable career opportunity for qualified candidates interested in human resource management, corporate training, employee development, and customer service operations. Eligible applicants should apply before November 22, 2026.