📌 Job Overview
- Position: Support Supervisor
- Vacancy: 1
- Company: Vianet Communication Ltd.
- Job Location: Jawalakhel, Lalitpur
- Shift Timing: Evening (2:00 PM – 10:00 PM)
- Application Deadline: March 15, 2026
🎓 Qualification & Experience
- Bachelor’s degree in IT, Engineering, or related field
- Prior experience as a Supervisor in ISP or IT Support environment
- Strong background in network support, troubleshooting, and team management
💼 Key Skills Required (High CPC Keywords Included)
- Network Support & Troubleshooting
- Technical Support Management
- IT Service Management (ITSM)
- Customer Support Optimization
- Incident Management Systems
- SLA & KPI Monitoring
- Team Leadership & Performance Management
- ISP Network Operations
- Problem Solving & Decision Making
- Communication & Customer Handling Skills
🛠️ Job Responsibilities
1. Team Monitoring & Performance Management
- Monitor team performance based on KPIs and SLAs
- Track attendance, productivity, and compliance
- Assist in hiring and onboarding new team members
- Conduct training sessions on network support tools and systems
2. Issue Resolution & Customer Support
- Ensure fast and effective resolution of technical support issues
- Handle escalated customer complaints
- Review tickets, call logs, and incident reports
- Maintain high levels of customer satisfaction
3. Reporting & Process Improvement
- Prepare weekly and monthly performance reports
- Identify recurring issues and improve processes
- Provide data-driven insights to management
- Maintain documentation for troubleshooting and resolutions
4. Collaboration & Policy Implementation
- Coordinate with technical teams and departments
- Ensure compliance with company policies
- Stay updated with latest networking technologies and ISP trends
- Work with vendors for complex technical issues
5. Training & Development
- Train team members on IT support best practices
- Provide coaching and performance feedback
- Support employee career development
6. Customer Experience Enhancement
- Analyze customer feedback and improve services
- Recommend strategies to enhance customer support experience
🚀 Why Join Vianet Communication Ltd.?
- Leading ISP company in Nepal
- Opportunity to work in high-demand IT support and networking field
- Career growth in network engineering & IT service management
- Dynamic and professional working environment
📅 How to Apply
Interested candidates should apply before March 15, 2026.