eSewa Vacancy 2026 for Chief Operating Officer (COO)
Private Company Jobs | Banking and Finance Jobs | Executive Jobs
eSewa has announced a new job vacancy for the position of Chief Operating Officer (COO) at its office in Pulchowk, Lalitpur, Nepal. This is an excellent career opportunity for experienced professionals seeking senior management jobs, fintech careers, and executive-level positions in Nepal.
The company is looking for a highly experienced and qualified professional to lead its payment operations, customer service, administration, and overall operational management. The selected candidate will report directly to the Chief Executive Officer (CEO) and play an important role in improving business performance, operational efficiency, and service delivery.
Candidates with a strong background in banking, financial services, digital payments, or fintech operations are encouraged to apply.
Job Vacancy Overview
| Details | Information |
|---|---|
| Company | eSewa |
| Position | Chief Operating Officer (COO) |
| Job Category | Private Company Jobs |
| Industry | Digital Payments / Fintech |
| Job Location | Pulchowk, Lalitpur, Nepal |
| Job Level | Executive / Senior Management |
| Employment Type | Full-Time (confirm with employer) |
| Education | Master’s Degree |
| Experience | Minimum 12 Years |
| Application Deadline | November 30, 2026 |
| Salary | As per company policy / Negotiable |
About eSewa
eSewa is one of Nepal’s established digital payment service providers, operating within the country’s growing digital financial services ecosystem. The company provides digital payment solutions that help customers, merchants, and businesses carry out financial transactions conveniently.
Working at eSewa offers professionals an opportunity to contribute to digital financial services, payment technology, business operations, and financial innovation in Nepal.
Position: Chief Operating Officer (COO)
The Chief Operating Officer will be responsible for managing and strengthening the company’s operational functions. The position involves strategic planning, payment operations, customer service management, internal controls, process automation, budgeting, and team leadership.
The COO will work closely with the CEO and other senior management teams to ensure smooth business operations and achieve organizational objectives.
Educational Qualification and Experience
Candidates applying for the Chief Operating Officer vacancy at eSewa must meet the following requirements:
- Master’s degree in Management, Finance, Technology, or a related discipline.
- Minimum 12 years of relevant professional experience in banking, financial services, payment systems, or fintech.
- At least 5 years of experience leading large operational teams or multiple departments.
- Demonstrated experience in payment operations, reconciliation, settlement, customer service, and operational risk management.
- Strong understanding of digital payment systems, banking processes, internal controls, and regulatory requirements.
- Proven ability to improve business processes, implement automation, manage operational incidents, and support business continuity.
- Excellent leadership, analytical, communication, and stakeholder management skills.
- Experience in budgeting and resource management.
Key Roles and Responsibilities
The selected Chief Operating Officer will perform the following responsibilities:
1. Strategic and Operational Management
- Convert company strategies into operational plans, service targets, and departmental responsibilities.
- Support business planning, budgeting, and operational capacity forecasting.
- Ensure effective coordination between different departments.
2. Payment Operations Management
- Lead payment operations, service activation, and transaction exception resolution.
- Oversee reconciliation, settlement preparation, refunds, and recoveries.
- Coordinate with the Finance Department to resolve outstanding transaction differences.
3. Customer and Merchant Service
- Manage customer and merchant support operations across different service channels.
- Improve complaint handling, customer satisfaction, and overall service quality.
- Oversee KYC verification, account services, and assigned payment disputes.
4. Risk Management and Internal Controls
- Strengthen internal controls, segregation of duties, and corrective actions.
- Coordinate with Risk, Compliance, Security, and Finance teams.
- Monitor operational errors, financial losses, fraud risks, and control weaknesses.
5. Process Improvement and Automation
- Identify opportunities to improve operational efficiency and productivity.
- Lead automation and process optimization initiatives.
- Ensure operational readiness for new products and services.
6. Administration and Resource Management
- Oversee administration, procurement administration, assets, workplace safety, and supplier performance.
- Manage device stock, logistics, and operational resources.
- Monitor assigned budgets, service costs, and resource utilization.
7. Leadership and Team Development
- Lead and develop department heads and operational teams.
- Improve departmental accountability and succession planning.
- Report operational performance, risks, and improvement priorities directly to the CEO.
Required Skills and Competencies
Applicants should demonstrate the following professional skills:
- Strong operational leadership and decision-making.
- Strategic planning and execution.
- Payment operations and customer service management.
- Process improvement and business automation.
- Risk management and regulatory compliance.
- Internal control and operational efficiency.
- Team leadership and people management.
- Analytical thinking and problem-solving.
- Budgeting and resource management.
- Stakeholder relationship management.
Benefits of Working at eSewa
Working as a Chief Operating Officer at eSewa provides an opportunity to take on an important executive leadership role in Nepal’s digital payments industry.
Some key career benefits include:
- Direct collaboration with the CEO and senior leadership team.
- Opportunity to lead large-scale digital payment operations.
- Exposure to Nepal’s growing fintech and digital financial services industry.
- Opportunity to improve automation, productivity, and customer experience.
- Professional growth through executive leadership responsibilities.
- Opportunity to develop teams and contribute to the company’s organizational culture based on TIGER values.
Expected Salary for Chief Operating Officer at eSewa
The official salary for the Chief Operating Officer position has not been disclosed in the provided vacancy announcement.
Considering the senior executive-level responsibilities and minimum 12 years of required experience, the compensation package may be negotiable based on the candidate’s qualifications, professional experience, and leadership background.
Candidates should confirm the salary, benefits, and other employment conditions directly with eSewa during the recruitment process.
How to Apply for eSewa Vacancy 2026?
Interested and eligible candidates can apply for the Chief Operating Officer position through eSewa’s official recruitment or career application channel.
Applicants should prepare an updated CV highlighting their professional experience, educational qualifications, leadership achievements, and relevant expertise in banking, financial services, payment operations, or fintech.
Application Deadline: November 30, 2026
Candidates are encouraged to submit their applications before the deadline.
Application Open
Apply Online: Visit the official eSewa website and check its Careers section for the COO vacancy and application instructions.
Website: eSewa Official Website